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T h e F i e l d A g e n t s
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Frontline Focus International brings you
the power of feedback and input from over 75,000 field agents. to drill down to
see exactly what your customers are experiencing. Agents are profiled to
demographic & lifestyle interests and are hand-picked to best match your
needs. Agents come from all walks of life. Some are average consumers. Others
are highly trained specialists. All are strategically based in local markets
around the world to perform mystery shops, intercepts, instant wins, surveys,
opinion polls, competitive price verifications, customer response programs and
point-of-sale merchandising. This powerful tool can be mobilized for 1 day
response time, in market.
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T h e C o n t a c t C e n t
r e
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Frontline Focus International hosts a
fully automated call centre, with state-of-the-art, computer assisted telephone
technology. We operate on extended hours 7 days a week across 12 time zones.
Our CSRs are specially trained & multi lingual and they thrive on customer
interaction. Think of this dynamic tool as the Voice of your Customer, your
Customer Service Department, your Research Team, your Tele-Sales Force, or your
800 Help Desk. Our vision is making your customer feel better about dealing
with you. after speaking with us.
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T h e W e b S i t e
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Custom built, and continually being
upgraded, our web site is constantly evolving. It is a dynamic, innovative,
interactive & intuitive tool. It successfully captures raw data from the
field, transforming it into real-time reports & statistics to help you
manage your business moment by moment. Thousands of field agents around the
world login daily to assign themselves work, report their experiences &
claim their fees. Clients login to watch their performance results unfold
live.. as it is happening... all in a secure, interactive area. The web site is
also used to train & certify client teams on line, as well as to publicize
& celebrate achievements & milestones as they occur.
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O t h e r R e s o u r c e s
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ACD, IVR Technologies. Statistical analysts
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Facilitators, Designers & Trainers from all industries
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Strategic Partnerships in Communications & Design, Uniforms, Fixtures &
Displays & Event Planning
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It's All About People, Passion &
Experience
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Copyright © 2007 Frontline Focus International Incorporated. All
Rights Reserved.
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