Here's What They Told Us...
Just a few customer statistics:
- Average Lifetime Value of 1 Customer
- Word of Mouth is Contagious
- Only 4% of your customers will report a problem
- 96% will tell at least 10 other people
- 15-20% will defect to your competition
- Prohibitive Costs
- It is 20% more expensive to service a new customer
- Service Recovery is Profitable
- Successfully recovered customers report 35% more loyalty
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Real-Time Survey Results
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